The Xfinity Flex Remote Not Working Issue occurs when people have a problem with their Xfinity Flex remote controls. This can show up in different ways, like buttons not working, not connecting to the Flexbox, working sometimes but not all the time, or not working at all.
How To Fix Xfinity Flex Remote Is Not Working
Here are some solutions suggested by users on Xfinity that will help you resolve this error.
Check the Batteries
When your remote stops working, the first thing to check is the batteries. If they are dead, change them with new ones for your Xfinity Flex remote. This simple fix usually sorts out problems like buttons not responding.
Repair the Remote to Your Flex Box
If your remote is not working because it’s not connected to the Flex box anymore, you’ll required to pair it again.
Press the Home and I Buttons Together: On your Xfinity Flex remote, press both the Home button (usually a house icon) and the I button (info button) at the same time. Control them down until the little light on the remote turns green.
Re-Pair the Remote: Once the light turns green, your remote is prepared to be paired again. Only follow the instructions to connect it back to the Xfinity Flexbox.
Check for Signal Interference
Signal interference can disorder how well your remote works. Confirm nobody is blocking the path between your remote and the Flexbox. Take away anything that might get in the way of the hidden signal the remote sends.
Check with an Alternative Remote
If you have another Xfinity remote like the XR11 or XR15, give it a try with your Flexbox. If the different remote works fine, it suggests that the original remote might have a problem.
Hard Reset Your Xfinity Flex TV Box
Resetting your Xfinity Flex TV box can sometimes fix problems with your remote.
- Unplug the Xfinity Flex TV Box: Carry out the power cable from the back of the Flexbox. Wait a few seconds.
- Plug it Back in: Put the power cable back into the Flexbox. Allow the box to restart completely.
- Test the Remote: Try using the remote again to see if the buttons work properly now.
Reset the Remote
If your remote still isn’t working even after trying the last fixes, you might be required to reset it completely. Here is what you can do for different types of remotes:
For XR11 Remotes (the ones with a Setup Button):
- Press and keep the Format button until you see the LED light change from red to green.
- Enter the code 9-8-1.
- The LED light will blink green twice, showing that the remote has been reset.
For XR15 Remotes (the ones without a Setup Button):
- Press and hold the A (triangle) and D (diamond) buttons at the same time for about three seconds.
- Enter the code 9-8-1.
- You will see the LED light blink blue three times, meaning that the remote has been reset.
